– If you are a Woonhave tenant, we will store a rental file in a secure environment. This contains documents submitted by you when you applied for the tenancy, such as a copy of your ID (as the case may be, in a protected area), an application form and/or payment slips. Of course, we also store the rental agreement and the inspection reports start and end of tenancy.
– Are you renting a home which was subsequently bought by Woonhave? In most cases, we will only have a rental agreement and inspection report.
– We have the name and addresses of all of our tenants. We generally also have a phone number and e-mail address in our database. We need these data to be able to contact you in case of an emergency or for maintenance issues. We only give these details to our contractor(s) for maintenance purposes.
– If you issued a SEPA direct debit authorization for your rental payments, we also have your bank account number on file.
Please feel free to contact us by phone. We can be reached on working days from 8:30 am to 5 pm. We’re available outside office hours 24/7 for emergencies and urgent matters that really can’t wait.Call now 010 - 268 5555